REFUNDS & CANCELLATION

Cancelling a plan

Cancel at any time from your billing settings. Your plan stays active until the end of the period you already paid for, and you are not charged again. We do not pro-rate part-used months.

Free trial

Every plan starts with a 7-day free trial. Cancel before it ends and you pay nothing. You also get free credits without a card, so you can test the product before you buy at all.

Failed renders

If a render fails, the credits for it are returned to your balance automatically and the retry is free. You do not need to ask.

Credits and top-ups

• Plan allowance resets each billing period and does not roll over.
• Top-up credits are spent only after the plan allowance. Credits expire 12 months after purchase.
• Credit rates may change as model pricing changes, with 30 days' notice.

Your EU right to withdraw

AdLab sells digital content that is supplied immediately. Under EU and Irish consumer law you normally have 14 days to withdraw from an online purchase, but that right is lost once supply of the digital content has begun with your express consent and your acknowledgement that you lose the right. At checkout you must tick that consent, and we record the time you gave it.

Unused credits: if you bought a top-up, have not spent any of it, and ask within 14 days, we will refund it. Once credits have been spent on renders, that part cannot be refunded because the models have already been paid.

Something went wrong anyway

If the service failed you — repeated failures, charged twice, a plan you never used — email support@adlab.ie. We would rather refund you than argue. Nothing on this page limits your statutory rights, and our full terms of service apply.